How Orthopedic Practices Are Streamlining Patient Disability and FMLA Form Management with MRO

Administrative efficiency is a critical factor in the success of any healthcare practice. For orthopedic groups, the burden of managing disability and Family and Medical Leave Act (FMLA) forms is a growing challenge—one that consumes valuable staff time, slows down workflows, and can negatively impact patient satisfaction.

Many orthopedic practices across the country have partnered with MRO to address this issue head-on. By leveraging MRO’s Exchange Forms Services, these practices are streamlining operations, improving turnaround times, and enhancing the overall patient experience.

A Widespread Challenge in Orthopedic Care

Orthopedic practices often handle high volumes of disability and FMLA form requests, which historically have required manual data entry, follow-up, and patient communication. This process is not only time-consuming but also prone to patient dissatisfaction and delays—especially when staffing resources and costs are limited.

Administrative leaders consistently cite form processing as a top drain on time and energy. It pulls staff away from clinical duties, increases training burdens, and creates points of friction with patients who rely on timely documentation for benefits or job protection.

The MRO Solution: Exchange Forms Services

To meet this growing demand, MRO offers a turnkey solution specifically designed to ease the administrative strain on practices. Exchange Forms Services allows for the submission, tracking, and secure delivery of disability and FMLA forms—all integrated into the practice’s electronic health record (EHR) system.

Key features include:

• Contactless, no-cost form submissions for patients
• Direct EHR integration to ensure data accuracy
• Real-time tracking via a secure CarePortal
• Secure electronic delivery to insurance carriers, HR departments, or patients
• Live chat and support services for both staff and patients

This comprehensive approach removes the bottlenecks of traditional form management and puts orthopedic practices back in control of their workflows.

Measurable Results Across Practices

Orthopedic groups partnering with MRO have seen clear, measurable improvements. Two standout results from recent implementations include:

• Turnaround times reduced from over a week to just three business days
• Reallocation of 1.5 full-time staff members (FTEs) to more patient-focused roles

These improvements not only increase operational efficiency but also contribute directly to better patient experience and higher staff satisfaction.

Learn more about how MRO supports orthopedic groups.