Revenue Cycle Management Webinar Series

Propel Your Revenue and Team in 2027

Practical revenue cycle strategies for stronger collections, clearer financial policies, and better patient conversations.

High deductibles, harder patient payment conversations, and gaps in financial controls can put pressure on both your team and your bottom line. Susan Childs brings more than 30 years of healthcare experience to a series built around the revenue cycle challenges musculoskeletal practice leaders are working through now.

Expect practical guidance you can take back to your team, from building patient-friendly AR policies to using emotional intelligence in collections conversations and protecting practice finances.

Speaker

Susan Childs

Founder, Evolution Healthcare Consulting

Susan Childs has more than 30 years of healthcare experience and advises physicians and medical systems on practice management, leadership, communication, emotional intelligence, culture, and operational performance. A four-time AAOE Annual Conference speaker, she is a national speaker and author whose work helps healthcare teams strengthen communication, collaboration, leadership, and day-to-day practice operations.

Make Your Revenue Cycle Easier to Manage and Easier to Explain

Revenue cycle problems rarely stay inside the billing office. They show up at the front desk, in patient conversations, in provider workflows, and in the numbers leadership watches every month.

This series connects financial policy with the people responsible for carrying it out. Susan will cover practical approaches to accounts receivable, patient collections, payment protocols, internal controls, and the communication skills that help policies work in real life.

Built for musculoskeletal practice leaders, revenue cycle teams, front office leaders, and operational decision-makers who need ideas they can put to work right away.

AAOE Members Attend Free

Each webinar is free for AAOE members and $49 for nonmembers.

Explore the confirmed sessions

Session one

Deductibles are High and Cash is Short! A Deep Dive of How to Design AR Policies with Awareness AND Get the Bill Paid!

October 6, 2026 | 1:00 pm EDT

High deductibles and underinsured or uninsured patients have made the front desk a much bigger part of patient collections. This session looks at how to build financial policies that support predictable income while keeping payment conversations separate from care.

Build AR and payment policies around today’s patient financial responsibility.
Clarify who communicates financial expectations, when the conversation happens, and how providers fit in.
Identify control weaknesses and daily checks that can help protect practice finances.

Save your spot for October 6

Session two

Negotiation to Collaboration: Patient Collections + EQ/EI = Financial Profitability!

November 5, 2026 | 1:00 pm EST

Patient collections can turn tense fast. This session puts emotional intelligence at the center of financial communication so teams can handle difficult conversations with more awareness while still protecting the practice’s financial performance.

Apply emotional intelligence and relationship management to patient payment conversations.
Work through prompt pay, discounts, disclosure, and payer expectations with clearer communication.
Build a team-based collections approach that supports patients and predictable revenue.

Save your spot for November 5

What Attendees Say About Susan

“Great presentation. Very knowledgeable presenter, direct, pertinent and useful information.”

“It was easy to comprehend, provided clear, relevant insight and expectations for patient relations and collection processes.”

“Susan did a wonderful job explaining social awareness versus relationship management and provided salient tips to consider for the patient’s emotions.”