What Great IT Teams Do Differently: Metrics, Models, and Management
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What Great IT Teams Do Differently: Metrics, Models, and Management
Tuesday, March 31, 2026, 2:00 - 2:30 PM EST
Exceptional IT is built through accountability, visibility, and strategy. This session explores how to establish clear ownership, performance benchmarks, and strategic alignment across internal teams, vendors, or hybrid models. We’ll show how data and disciplined business reviews ensure that IT supports growth and clinical efficiency rather than slowing it down, ensuring IT effectiveness is measured by business impact, not ticket volume.
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Learning Objectives:
- Internal vs. external vs. hybrid IT models (pros & cons)
- How to hold IT teams accountable & help them efficiently solve for evolving practice needs
- Understand KPIs and data that uncover hidden opportunities
- Discuss how business reviews should transform IT from reactive to strategic
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For more information, contact info@aaoe.net.
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Jacob Boyer
Business Development Manager at Dedicated IT
Jacob Boyer is a Business Development Manager at Dedicated IT, where he has spent the past five years helping healthcare organizations navigate the complexities of IT with a focus on strategy, security, and long-term growth. Throughout his time at the company, Jacob has played a key role in building relationships with healthcare leaders and aligning technology solutions to support operational efficiency and scalability.
Known for his consultative approach and deep understanding of the healthcare landscape, Jacob works closely with practices to uncover challenges, identify opportunities, and drive meaningful outcomes through IT.
Outside of work, Jacob enjoys spending time with his wife and their newborn son, Emmett, embracing every moment of this exciting new chapter.