Propel Your Revenue and Team in 2027
Practical revenue cycle strategies for stronger collections, clearer financial policies, and better patient conversations.
High deductibles, harder patient payment conversations, claim denials, payer scrutiny, and gaps in financial controls can put pressure on both your team and your practice. This series brings together longtime AAOE speaker Susan Childs for three sessions and industry expertise from Athelas for a separate session to address the revenue cycle challenges musculoskeletal leaders are working through now.
AAOE Members Attend the Virtual Sessions for FREE
Nonmembers: $49 per virtual session.
Susan Childs
Founder, Evolution Healthcare Consulting
A Four-Time AAOE Annual Conference Speaker
Susan Childs is a national speaker and author whose work helps healthcare teams strengthen communication, collaboration, leadership, financial policies, and day-to-day practice operations.
Deductibles are High and Cash is Short! A Deep Dive of How to Design AR Policies with Awareness AND Get the Bill Paid!
Build clearer patient payment policies and strengthen front desk collection practices without losing sight of the patient experience.
- Clarify financial expectations and team responsibilities.
- Strengthen daily controls that support predictable collections.
Negotiation to Collaboration: Patient Collections + EQ/EI = Financial Profitability!
Use emotional intelligence to navigate difficult patient payment conversations while supporting stronger financial performance.
- Apply emotional intelligence to collections conversations.
- Build a more consistent, team-based approach to patient payments.
Live at the AAOE 2027 Annual Conference
Continue the series with Susan Childs in person at AAOE 2027. The session will focus on advanced revenue cycle management strategies and front desk collections, with final details posted on the conference website once confirmed.
What People Say About Susan
“Great presentation. Very knowledgeable presenter, direct, pertinent and useful information.”
“It was easy to comprehend, provided clear, relevant insight and expectations for patient relations and collection processes.”
“Susan did a wonderful job explaining social awareness versus relationship management and provided salient tips to consider for the patient’s emotions.”
Ashley Coudron
Regional Sales Manager, Athelas
Ashley earned her Master of Occupational Therapy degree from the University of Florida in 2015 and built her clinical career with a focus on hand therapy and upper extremity orthopedics. She later obtained her Certified Hand Therapist (CHT) designation and spent several years working in clinics across Florida, North Carolina, and Hawaii.
Denied, Delayed, or Paid: Navigating 2026's Orthopedic Billing Shakeup with AI-Powered RCM
Explore where orthopedic practices are most vulnerable to denials and payment delays, and how artificial intelligence (AI) and automation can support stronger revenue cycle performance.
- Identify common denial risks across the revenue cycle.
- Evaluate where automation can reduce administrative work and payment delays.
This series is made possible with the support of
