Choose Wisely: Staff Augmentation vs. Outsourcing
Join Us Virtually
Choose Wisely: Staff Augmentation vs. Outsourcing
Thursday, July 24th, 2025
1:30 - 2:15 pm EST
Internal staff have so much to do but rarely enough time to do it. From manually performing release of information (ROI), managing faxes, interacting with patients, verifying insurance, and forms completion – orthopedic specialists need to find creative ways for greater efficiencies in their practices. They also want internal staff focused on patient care, not administrative tasks. Most have staff vacancies to fill. Today’s staffing challenges can be solved by augmentation or outsourcing. How do you know which option is the best for your practice? This session will compare the choices to allow for more informed decisions.
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Learning Objectives
- Explain how comprehensive care coordination, forms completion, inbound document management, prior authorizations, referrals, and ROI improve patient experience and outcomes with comprehensive, reputable records pulled from orthopedists’ current systems.
- Outline how to develop a streamlined process for quicker, more efficient fulfillments, with reduced risk.
- Identify how record requests can be uploaded into an application so trained outsourcers immediately know there’s a pending notification for form processing, removing the onus from internal staff.
For more information - contact Jessica Thornburg at jthornburg@aaoe.net
Due to AAOE policies, AI Bots are not allowed in webinars, and AAOE staff will remove them
Registration Options
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Registration Options
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Price |
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Non-Member Registration
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$50.00 |
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Member Registration
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FREE |
Product Add-ons
| Add-ons | Price |
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| Webinar Enhancements View Product | $29.00 |
Nichole Alley , MBA, SHRM-SCP
Orthopaedics East & Sports Medicine Center
At the helm of Orthopaedics East & Sports Medicine Center, Nichole Alley’s focus is on harmonizing clinical excellence with operational efficiency. Their team is committed to the highest standard of patient care, balancing financial management, HR, IT, and compliance to ensure seamless service delivery.
As a teaching instructor, Nichole imparts values of ethical leadership and professional development, bringing practical insights from her human resource experiences to the academic environment.
This dual role reflects Nichole’s dedication to lifelong learning and underscores her belief in nurturing the next generation of leaders.
Darin Challacombe , Ph.D., SHRM-CP
Verisma
Darin Challacombe, Ph.D., SHRM-CP, is director of talent development at Verisma. Darin has worked in the health information (HI) and release of information (ROI) fields for six years and has been in education for over 20 years. His vast experience includes work in nonprofit, government, and private business spaces.
Darin currently serves as secretary of the AHIOS. He also worked on the team to create the AHIMA ROI Microcredential. Darin earned his Ph.D. in psychology from Northcentral University, and his master’s and bachelor’s degrees in psychology from Fort Hays State University
Connie Renda , MA, RHIA, CHDA
Verisma
Connie Renda, MA, RHIA, CHDA, has been in health information (HI) for 25+ years. She’s the program director and professor of HI technology at Mesa College. Connie’s also VP of industry advocacy and BD for Verisma – connecting HI and revenue cycle industries. She’s a member of AHIMA, and president of the CHIA. Connie also serves on CCHIIM board for exam writing and review committees for both of her credentials. She has BA from Santa Clara University in psychology, an MA from SDSU in psychology and statistics, and a MA from the College of St. Scholastica in HIM and healthcare informatics.