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Troubleshooting the Benchmarking Survey

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Survey Appears Blank

  • Use CTRL + F5 to refresh your browser. You can use CTRL + Shift + R to clear your browser cache if a refresh does not work.

Survey Not Loading Properly

Grid Not Saving Data

  • Ensure that you are clicking "Save" or "Save and Continue" before trying to proceed to another page. Page data must be saved before the survey will save the entered data.

Grid Not Summing Totals Correctly

  • Ensure that you are filling in your data completely. If you do not have data for a particular field, ensure that you are entering a zero (0) in the field rather than leaving it blank. Blank answers do not automatically create zeros in the calculation which can lead to inaccurate totals in the summation row. 
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