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News & Press: COVID-19

COVID-19 Lessons Learned Webinar Takeaways

Monday, September 14, 2020   (0 Comments)
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AAOE recently hosted the webinar, “COVID-19 Lessons Learned and Planning for What’s Ahead,” featuring four orthopedic practice administrators who shared their experience navigating the COVID-19 pandemic and how they’re planning for the future. Below are the top takeaways from that discussion.

Collaborating with local partners has been key to Olympia Orthopaedic Associate’s success, according to COO Lourie Roberts. These partnerships helped them secure additional PPE and stay on top of the latest technology and trends.

Taking care of staff during this challenging time was a longterm approach for survival, Roberts shared. Olympia Orthopaedic Associate started an emergency fund for staff to provide financial support if they or one of their family members got sick. This boosted morale by reducing one source of stress and better prepared the practice in the event an employee fell ill.

Now is the time to think outside the box, said Erika Noll, Director of Clinical Services for Peachtree Orthopaedic Clinic. New technology and solutions were needed to be implemented rapidly to comply with social distancing measures. Solutions shared by the panel include:

  • Curbside check-in with texting to let patients know when it’s time for them to come into the clinic.
  • Installing a wireless booster in the parking deck because there was no signal and patients needed to be able to call their rides.
  • Setting up Zoom calls for patients who want to bring family members with them but can’t due to social distancing.
  • Taking payments and communicating patient balances in a contactless way by texting them a link they can pay with Google Pay.

Communication is more important now than ever, explained Lynn Wolff, CEO of Georgia Hand, Shoulder & Elbow. She advised providing as much communication to your patients as you can prior to their visit so they know what to expect. Panelists also suggested providing frequent updates to staff, including education on the latest information regarding COVID and social distancing. Sharing your practice’s safety measures is also a good opportunity for marketing.

 

To access the full webinar recording for even more takeaways, click here.

 


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