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News & Press: Annual Conference Speaker Spotlights

Delivering Exceptional Customer Service

Thursday, March 28, 2019   (0 Comments)
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AAOE's 2019 Annual Conference agenda is packed with a lineup of all-star industry experts presenting on the latest trends and innovation in orthopedic practice management. To help you get to know the conference's speakers a little better, we will be spotlighting them leading up to the conference.

AAOE's 2019 Annual Conference brings to you Ben Shah, MBA, FHFMA , CEO of Olympia Orthopaedic Associates. Many orthopaedic groups are spending lots of time and money on the value proposition. But one area that is often overlooked in building a successful practice is customer service! Attend this session to learn from a group that has implemented a new philosophy based on the world's leaders in service. You will learn practical and easy ways to approach internal and external customers to improve the patient experience. Walk away with in-session practice and materials to make this program your own.

Shah recently shared some information to help you get to know more about him and his session!

AAOE: Why should attendees come to your session?

Shah: Any leader in an organization that wants to develop a first class culture of service by implementing simple, memorable steps should attend this. We will use real life examples and practice how to turn a negative patient into a practice promoter!

AAOE: What's a fun fact about you that attendees should know?

Shah: My co-presenter and I are highly competitive so we may ask you which one of us did better at the end of the class!

AAOE: What are key takeaways from your session?

Shah:  Learn how to take our guide and make it your own so that you can implement best in class service in your organization.

Register now for AAOE's 2019 Annual Conference, May 5-8 in Nashville, TN to attend Shah's session! Add his session to your personal agenda during registration, or add it later by editing your registration form in the Attendee Service Center

Questions about the Annual Conference or creating your personal agenda? Contact AAOE at or 800-247-9699.


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