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News & Press: Industry News

“Physician Compare” Underscores Need to Monitor Quality Performance Score

Thursday, January 19, 2017   (0 Comments)
Posted by: Keith Politte, OBERD
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Product reviews and recommendations are an elemental part of many consumers' path to purchase. That capability is now entering the healthcare sphere by way of the Physician Compare website.

Created by CMS in 2010, the site was originally just a searchable directory of providers operating within the Medicare arena. Since then it has added more valuable information, such as whether a provider has participated in the Physician Quality Reporting System (PQRS) and the Meaningful Use initiative. Now Physician Compare is poised to begin publicly posting provider information derived from statistically viable and CMS-approved measurement instruments.

As healthcare transitions into a value-based system, the use of Patient Reported Outcome Measurement (PROM) tools has greatly accelerated. Patients can now quantify their satisfaction, experience, and assessment of their overall quality of life throughout their care. Collectively, these reports contribute to a physician’s quality performance score, which will be published on the Physician Compare website beginning in 2017.

The rationale behind sharing PROM data publicly is to encourage patients to effectively participate in making informed decisions about their own healthcare. According to Dr. Patrick Conway, director of CMS’s Innovation Center, “Offering a strong set of meaningful quality measures on the site will ultimately help consumers make decisions and it will encourage quality improvement among the clinician community, who shares CMS’s strong commitment to the best possible patient care.”


Transparency of Quality Performance scores

The healthcare industry is on the cusp of a quality revolution in healthcare, and delivering patient satisfaction is now more important than ever. The transparency of quality performance scores will shift both how providers deliver services and how patients perceive those services.

The feedback from these market forces will give patients a voice, and patient experience and satisfaction will impact providers’ quality performance processes. As they begin competing based on patient-reported outcomes, more providers will become agents of change in furthering the transition to a value-based healthcare system.

The publication of quality performance scores on the Physician Compare site underscores the emerging importance of utilizing PROM tools that best evaluate patient-facing processes. It also highlights the importance of using data collection technologies that not only collect PROM data, but also offer the ability to audit and, if warranted, modify quality procedures.


Real-time monitoring of Quality Performance scores

A new generation of emerging technologies will enable providers to audit their quality performance scores in real-time, significantly accelerating the transition to value-based care. Deficiencies in reported patient information will highlight where to introduce corrective measures to remedy any quality performance shortcomings.

This ability to monitor patient satisfaction throughout the year will empower providers across the country to enhance their quality scoring, which will revolutionize not only individual healthcare, but also population healthcare.


To learn more about quality performance transparency and the Physician Compare website, as well as how Quality Performance scores directly affect the bottom line steps towards leveraging patient-reported outcome data, join Velyn Persaud, MD, MHA, Compliance Director of OBERD, for the February 16 AAOE Hot Topic Webinar, "Physician Compare Website Makes Quality Performance Monitoring More Important." Click here to register.


About the Author

Keith Politte , J.D., is the strategic communications manager at OBERD, where he identifies and disseminates emerging opportunities in the transition to value-based healthcare. He is part of a multi-specialty team providing outcomes data collection and analytical solutions benefiting multiple medical practice specialties.

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