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Pop-Up Webinar: How One Practice Reduced Phone Wait Time to 28 Seconds
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When: 06/01/2017
12:00-12:30 pm EST
Where: United States

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Pop-Up Webinar: How One Practice Reduced Phone Wait Time to 28 Seconds

What if AAOE took a fantastic listserv conversation and blew it up so you could connect in real-time, did it right now so you don't have to wait, and kept it short so you can get back to doing what you do best?

You're invited to the first AAOE Pop-Up Webinar on phone wait times with Joseph Mathews, PT, DPT, CSCS!


What Is It?

  • 30-minute webinar on phone wait times.
  • 20-minute tips and tricks, with 10-minute Q&A.
  • Why? Mathews' practice's average wait time is 28 seconds!



More on the Topic and Speaker:

Recently, the topic of front office phone wait times exploded on the listserv, gaining a number of interesting, important questions. How do you reduce phone wait times? What's the best way to track front office phone efficiency? How do you delegate staff who handle calls?

Joseph Mathews, PT, DPT, CSCS, Practice Administrator, Advanced Orthopaedics & Sports Medicine, will cover the most important aspects of phone wait times and how you can implement best practices based on his own experience. Advanced Orthopaedics & Sports Medicine currently has an impressive average wait time of only 28 seconds! Learn how they made this possible and what you can do to increase your own phone efficiency. 

Mathews has served as the Administrator at Advanced Orthopaedics and Sports Medicine (AOSM) in Northwest Houston, since 2010. Joseph is a practicing physical therapist who not only serves the needs of his patients, but also serves his employees as the Director of Physical Therapy at AOSM. Joseph has been a member of the Advocacy Council for six years and has served on the Planning Committee for four years. He is an active member of the T-Bones group and has even helped to develop their current website. His comprehensive and quality care of patients is a true testament to his passion for the field of Orthopaedics and the future of medicine. Joseph’s sense of humor, razor-sharp whit and light-hearted demeanor, however, are the reasons patients always come back.


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