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Leadership During a Crisis: A Virtual Series Hosted by AAOE's Young and New Professionals Committee
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 Export to Your Calendar 10/7/2020 to 11/18/2020
When: October 7 - November 18
12:00 PM - 1:00 PM
Where: United States

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Free to Members and Non-Members working in A practice! (not available for vendors)


Join us for a FREE, multi-week virtual series featuring sessions covering what you need to know as a practice professional navigating the current crisis caused by the COVID-19 pandemic.

Each week, you'll have access to a 30-45 minute educational session followed by an optional networking session hosted by experienced AAOE members available to answer questions, offer advice, and to simply help lead conversations.

Not able to attend live? AAOE members will receive access to the on-demand recordings for free. They will be available for purchase for non-members for $99.99. 

Register for the whole series using the button below, or register for individual sessions by clicking the button beneath their description.


Thank you to our sponsor!



Budgeting in a Crisis

October 29, 12:00 - 1:30 pm ET | 11:00 - 12:30 pm CT | 10:00 - 11:30 MT | 9:00 - 10:30 PT

Speakers: Catherine Higgins, CPA, MSHA, CEO, CFO, BoulderCentre for Orthopedics; William Sullivan, MBA, Executive Director, Orthopaedics Northeast PC

In the wake of a year disrupted by the COVID-19 pandemic, what should we be doing to budget for next year, and what are lessons learned for budgeting and forecasting during a crisis? Learn tips and tricks from AAOE members Cathy Higgins, PA, MSHA, CEO/CFO, BoulderCentre for Orthopedics, and Bill Sullivan, MBA, Executive Director, Orthopaedics Northeast, P.C.

Learning Objectives:

  1. Build relationships with your practice’s bankers.
  2. Apply best practices for financial forecasting in times of crisis.
  3. Understand how financials and operations are tied together.


Cashflow in Crisis: How World-Class Practices Collect From Patients

November 4, 12:00 - 1:30 pm ET | 11:00 - 12:30 pm CT | 10:00 - 11:30 MT | 9:00 - 10:30 PT

Speaker: Andrew Harding - RCM Expert, VP of Customer Success

Patient collections have suffered with the global pandemic. Concerns about patients’ ability to cover out-of-pocket costs, coupled with forced closures, means your practice is working to identify new revenue and cash opportunities. Simplifying the patient financial experience can be one simple lever to improve your financial position.

Learning Objectives:

  1. Learn about processes and tools that leading practices are using to collect from patients in 2020.


Key Performance Indicators: Understanding Your Data

November 12, 12:00 - 1:30 pm ET | 11:00 - 12:30 pm CT | 10:00 - 11:30 MT | 9:00 - 10:30 PT

Speaker: Debi Mitchell, RN, BSN, MBA, Retired Administrator, Children’s Orthopaedics and Scoliosis Surgery Associates

Understanding your practice’s data is key to any practice running efficiently and strategically. If you’re just starting out in orthopedic practice management and need to know where to start, then this session is perfect for you!

Learning Objectives:

  1. To understand Key Performance Indicators (KPIs).
  2. To understand the reasoning, necessity and benefit of KPIs.
  3. To create and define your own INTERNAL KPIs.
  4. Utilize Core KPI data in reporting your data.
  5. Let the data guide you - examples.


Run Your Own Race ... Let the World Chase You

November 18, 12:00 - 1:30 pm ET | 11:00 - 12:30 pm CT | 10:00 - 11:30 MT | 9:00 - 10:30 PT

Speaker: Lieutenant Colonel Patricia Murray

Throughout my life, I was always seen as a little “different,” but ultimately managed to come out on top in everything I have set out to achieve. Little did I know at the beginning, my desire to march only to the beat of my own drum would be one of the keys to my success. The title of this talk was advice given to me on the stage at the Miss America Pageant and it is advice that directs me to this day. This talk is designed to help any group find the strength and determination to succeed on their own terms, and turn any failure into an opportunity and to stop looking from side to side along the way. Powerful examples from my life experiences demonstrate how circumstances play only a small role in our potential. It’s the discipline to stay focused on goals and keep taking action while being true to yourself that ultimately brings the biggest and most satisfying wins. You want your people to have confidence, make decisions with determination and lead from the front? Then this topic will have them moving forward with purpose!

Learning Objectives:

  1. Inspiration
  2. Resiliency 
  3. Confidence 
  4. Purpose


Register for the full series:


Available On Demand!

Implementing Emotional Intelligence During Crisis to Build Practice Resiliency 

Speaker: Susan Childs, Founder, Evolution Healthcare Consulting

As the practice leaders, we are dealing with new protocols and the balancing of our practice through most challenging times. There has never been a better time to be more effective and in tune with your team/colleagues, physicians, and patients.

We experience fear, pressure stress and anxiety, and any one of which alone can be overwhelming. Emotional intelligence offers the familiarity needed in the best way to respond and lead any situation accordingly.

While it is our role in a professional setting to care for others we also have to think of ourselves and our staff in order to maintain a level of sanity while providing patient care.

This session will look at how emotional intelligence can help most with communication, directly addressing colleagues, operational and morale issues in these most challenging times!

Learning Objectives:

  1. Real life pointers to maintain an engaged staff and practice resilience in challenging times.
  2. What we need to know for most effective leadership during a crisis.
  3. Communication approaches and methodologies that add transparency and add to staff morale.



Susan Childs, Founder, Evolution Healthcare Consulting

Susan is the Founder of Evolution Healthcare Consulting. She is a Board-Certified Fellow of the American College of Medical Practice Executives. Susan helps practices THRIVE. Her experiences cover Operations, Responsibility And Role Definition, Revenue Cycle, Front Desk Collections, Customer Service, New Practice and Change Management. Susan has authored for Orthopedic organizations as well as Greenbranch Publishing and the AMA. She served with local and national MGMA and as ACMPE Advancement Chair. Susan supports compassionate and accessible care while recognizing the value of staff members. She loves working with staff member pride and responsibility.