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How Front Desk Staff Can Boost Time of Service Collections and RCM with Accountability & Confidence
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How Front Desk Staff Can Boost Time of Service Collections and RCM with Accountability & Confidence

When: Wednesday January 8
1:00 pm EST
Where: United States

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First impressions are made within seconds. Visits most typically begin with and are completed with your receptionist. It's essential that this role is valued, supported, and empowered to perform maximized time of service collections. Receptionists are your frontline staff members and have a substantial impact on getting payments! Learn key numbers to track and benchmark, as well as specific techniques that help resolve back-to-front issues. Attend this session to discuss best practices and real life success stories that can greatly improve your revenue cycle at the front desk.

Learning Objectives:

  1. Design a plan for your specific practice to improve front desk time of service collections.
  2. Discuss approaches and options that ensure more predictable and accelerated collections, including credit card plans.
  3. Assess approaches that can ensure an engaged supportive billing staff.
  4. Cited examples of proven methods that accelerate and create more predictable revenue.




Susan Childs

Susan is the Founder of Evolution Healthcare Consulting. She is a Board-Certified Fellow of the American College of Medical Practice Executives.Susan helps practices THRIVE. Her experiences cover Operations, Responsibility And Role Definition , Revenue Cycle, Front Desk Collections, Customer Service, New Practice and Change Management.Ms. Childs has authored for Orthopedic organizations as well as Greenbranch Publishing and the AMA. She served with local and national MGMA and as ACMPE Advancement Chair.Susan supports compassionate and accessible care while recognizing the value of staff members. She loves working with staff member pride and responsibility.


This webinar is part of AAOE's 2020 E-Learning Series which covers a variety of hot topics and feature AAOE members and industry experts.  This series is included in the cost of membership - meaning it's free for members! Click here to view the full series.

Click the buttons below to register for the entire series or just this webinar.





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