AAOE Member in the Spotlight: Joshua Tuck
Monday, September 19, 2016
Posted by: Alyssa DelPrete, AAOE Communications
In this AAOE Member in the Spotlight feature, meet AAOE member Joshua Tuck, MBA, CMPE, CMOM, CRCR, Charleston Area Medical Center.
Why did you become a member of AAOE?
I joined AAOE and the WV chapter to improve my management skills, to grow my network of friends and colleagues, to stay up to date with industry news and changes, and to offer whatever talents I could contribute to improving orthopaedic administration. We’re all in this together!
What is the best advice you've ever been given?
Helpful advice I’ve received is that big results are really just many simple steps done right.
What is at the top of your bucket list and why?
At the top right now is to enter my 1950 Pontiac Chieftain in a car show. I’ve been working on it for nearly 3 years with guidance from my friend Roy, a gentleman 45 years my senior. I’d love to have it ready for a classic car show soon! Somehow taking off work for a whole day and sitting in a lawn chair alongside some old timers talking about nothing and everything will signify the result of much hard work and fun times. There’s a lot to learn from older generations, restoring an old car is a great way to accomplish that!
What are your top three goals for 2016?
3 areas I’m focusing on this year are to strive to help make Charleston Area Medical Center Orthopedics the best place to receive patient centered care, the best place to work, and the best place to learn. Specifically, 3 top goals in these areas are to (1) improve patient satisfaction CAHPS scores for timely appointments, care, and information; (2) improve employee satisfaction by driving greater employee engagement; and (3) successfully deploy a new EMR system on time and on budget.
What do you enjoy the most about your career and why?
I enjoy the chance to work with some great people. Our physicians and support staff are top notch and great to work with. I enjoy the opportunities to help make their job more enjoyable, and help create a work environment in which they can succeed. I also enjoy the opportunity to address challenges, solve problems, and improve processes.
If you could pick any other career, what would you do?
I would do oil changes all day long for free but it’s hard to pay bills that way.
What do you do when you're not at work?
Right now I enjoy spending time on restoring my 1950 Pontiac Chieftain, and every now and then I can complete some woodworking projects.
What words of wisdom do you have for new AAOE members?
Whether you’re an experienced top executive or a fresh mid-level, a time-tested member of the greatest generation or an eager Millennial, stay open minded and ready to listen. There are so many people competing to be heard from all directions that we end up not communicating any meaningful message at all. If we would listen more – to patients, to physicians and staff, to stakeholders – then we could enthusiastically make wise decisions to improve orthopaedic healthcare.